How do I book?
The easiest way to book is online via the website, but if you are experiencing difficulty please call us, we are happy to help; Our phones are answered Monday - Friday: 9am to 5pm and 9am to 2pm on Saturday / Sunday. (01430 860461 or 07771 611316)
How do I pay?
A deposit of 30% is required at the time of booking with the balance payable 6 weeks before arrival.
We will invoice you for this via email as it becomes due.
Bookings made within 6 weeks of arrival must be paid in full at the time of booking.
Payments can be made online via paypal, either using a paypal account or a credit/debit card using the link on your invoice.
We can’t take payment over the telephone.
Can I pay in instalments?
Yes you can pay your booking off in instalments by sending direct payments via Paypal to the email address - firstname.lastname@example.org. A full 30% deposit is required when booking and the remaining balance is to be fully paid 6 weeks before your arrival date. Please reference your booking reference number in the payment notes. Bookings made within 6 weeks of arrival need to be paid in full at the time the booking is made.
What other charges are there?
Towels are included - 1 x Bath Sheet and 1 x Hand Towel (per person)
Robes and slippers can be booked. 2 x Robes are £12 (hire only), and 2 x Slippers (to keep) £4.
There is also a list of optional extras to make your stay extra special, these will come up as available add ons when making a booking. Please note; all bedding (excluding travel cot bedding) is included with the package and there are no extra charges for gas or electricity!
What are the arrival and departure times?
The general arrival time is 4pm (You may arrive at 2pm for £15 extra).
The general departure time is 10am (You may depart at 11:30am for £10 extra).
Please note; We need 72 hours notice (before your holiday start date) if you wish to add these on to your booking.
Can I stay for just one night?
The minimum stay is two nights throughout the year (excluding Easter, Christmas and New Year). One night stays are available if there is a natural break in our availability calendar or on a last minute basis (subject to availability). Please see the Special Offers page to view all available one night stays. One night stay offers include complimentary Early Arrival (2pm) and Late Departure (11.30am).
Are the lodges well equipped?
The lodges have all kitchen utensils you will need. There is an oven with hobs, microwave, fridge/freezer, iron and ironing board in each lodge. Some of our lodges also have a dishwasher.
All have a dining area, and widescreen TV and DVD player in the living area.
There will be some washing up liquid, a few dishwasher tablets (where applicable), dish cloth, tea towel, bin bag and a toilet roll in your lodge to get you started, but the lodges are self catering so do bring your own consumables.
What should I bring with me?
We recommend bringing a pair of flip flops for getting in and out of the hot tub, alternatively you can purchase slippers from us. If you are wanting to fish, please bring your own equipment as we don't have any available to hire on site.
How far is the nearest pub/restaurant?
The local village of Holme Upon Spalding Moor is located 2 miles from the park. As the road to the village is not footpath-ed all the way, there is a country walk leading straight to the village on an old, disused railway line. This is accessed from the park. Walking takes around an hour.
Do all of the lodges have private hot tubs?
Yes. Each lodge has its own private outdoor hot tub.
Are the hot tubs covered?
No; they are open to the sky...lie back with a glass of wine and watch the stars!
Can we use the hot tub in the rain / snow?
Yes - the water in the tub is hot regardless of the weather.
Are children wecome?
Children of all ages are very welcome at Yellowtop. (Child age at Yellowtop includes anyone under the age of 18)
Can I bring my dog?
We can allow up to 2 dogs into lodges 3, 10, 15 or 18.
£30 charge per dog per stay. Please be sure to keep your dog on a lead at all times when walking around site.
If you are unfortunate enough to have to cancel your booking and there is:
More than 14 days till arrival date, we will issue a refund minus the value of the deposit (30%). Alternatively monies paid can be used as a credit against a holiday any time in the following 12 months or can be transferred by the customer to benefit someone else.
Between 14 days and 48hrs until arrival date, no refund will be made however monies paid can be used as a credit against a holiday any time in the following 12 months or can be transferred by the customer to benefit someone else.
Less than 48 hours until arrival date, no refund will be made and dates are non transferable, however the customer may transfer the booking to another party.
We advise you to consider taking out insurance to cover the cost of cancellation.